Customer Service Representative

About Us
SemaConnect is a leading developer and producer of Electric Vehicle Supply Equipment (EVSE) for the new generation of mass market electric vehicles such as the Chevy Volt and Nissan Leaf.  We are focused on commercial and public-grade “charging stations” that include advanced technology features. Our target segments include commercial real estate, parking management, Fortune 500 corporations and federal, state and local governments.
 
Position:  Customer Service Representative
Function Segment:  General Office
Work Environment: Office
Location:  Bowie, Maryland
Experience Required:  2 years professional office (minimum)
 
Job Summary:
We are seeking a diligent and reliable individual, with the ability to perform customer support activities in a rapidly growing technology company.  The Customer Service Representative will work with Operations and Sales departments in a broad range of tasks. The ideal candidate will possess the ability to multitask and keep up in a fast paced environment, while remaining flexible, proactive, resourceful and efficient.  Previous experience in a customer service is a plus. 
 
Main Job Tasks

• manage customer accounts; deal directly with customers either by telephone or electronically
• process orders, forms, applications and requests
• direct requests and unresolved issues to the appropriate resources
• prepare and distribute customer activity reports
• communicate and coordinate with internal departments
   
  Specific Responsibilities
• Prepare and issue SemaConnect Passes
• Respond to telephone/email/website inquiries
• Register and train new Customers on SemaConnect system software

 
Desired Skills & Experience:

• Bachelor’s Degree
• Proficient with MS Office with an emphasis on Word, Excel & Powerpoint
• Excellent oral and written communication skills. Professional demeanor.
• Detailed oriented self-starter, well organized and able to work with minimal supervision